The Media Complaints Commission (MCC) has begun developing Internal Rules of Procedure for Media Complaints and Dispute Resolution.
MCC Registrar Erick Ngaira stated that the existing framework is no longer sufficient to meet the Commission’s operational demands or to address the challenges of a rapidly changing media landscape.
“With advancements in technology and shifting public expectations, the Commission is now handling digital complaints, facing calls for real-time tracking, and tackling complex issues in emerging sectors. Developing new rules is therefore essential to ensure our operations reflect current realities,” Mr Ngaira said during a consultative meeting on the procedural reforms.
Mr Ngaira highlighted that the new rules will improve efficiency and transparency in complaints handling while protecting the rights of all involved parties.
He explained that the proposed framework will cover critical areas such as set timelines for resolving complaints, accessibility for marginalised groups, and measures to prevent procedural delays.
“The review will also introduce mechanisms to handle complaints from digital platforms and environmental matters—areas not previously addressed under the outdated framework,” he added.
He further emphasised that transparency will be a cornerstone of the updated procedures, including the publication of anonymised case outcomes and detailed explanations of the Commission’s decisions.
“Public trust in our work relies on accountability. It’s vital that every decision we make is not only fair but also clearly communicated,” Mr Ngaira explained.
The draft rules will enter a public consultation phase starting next week, giving the public, media professionals, civil society organisations, and legal experts the opportunity to offer feedback and help shape a more responsive and inclusive framework.
“The creation of these rules is part of the Commission’s wider commitment to enhancing its responsiveness to public concerns while promoting access to justice in media-related disputes,” Mr Ngaira concluded